L2 Engineer Required 5

CORENET > L2 Engineer Required 5

Job Details

We are seeking a skilled and motivated L2 Engineer to join our dynamic IT team. The ideal candidate will possess strong technical expertise, excellent problem-solving skills, and a dedication to delivering high-quality support. This role involves managing and resolving complex technical issues, providing guidance to L1 support staff, and ensuring the smooth operation of our IT systems.

Key Responsibilities:

  • Incident Management: Troubleshoot and resolve advanced technical issues escalated from L1 support, ensuring timely resolution to minimize downtime.
  • System Maintenance: Perform routine maintenance and updates on servers, network devices, and other critical IT infrastructure.
  • Monitoring and Reporting: Utilize monitoring tools to track system performance, identify potential issues, and generate detailed reports for management.
  • Documentation: Maintain up-to-date documentation of configurations, procedures, and troubleshooting guidelines.
  • Collaboration: Work closely with other IT teams, including L1 support, developers, and network engineers, to resolve complex issues and implement solutions.
  • User Support: Provide high-level technical support to end-users, addressing escalated queries and offering guidance on best practices.
  • Training and Mentorship: Assist in training L1 support staff and share knowledge to enhance team capabilities.
  • Project Involvement: Participate in IT projects, contributing technical expertise to the planning, implementation, and testing phases.

Required Qualifications:

  • Experience: Minimum of 5 years of experience in IT support, with at least 2 years in an L2 Engineer role or equivalent.
  • Technical Skills:
    • Proficiency in Windows and Linux server environments.
    • Strong understanding of networking principles, including TCP/IP, DNS, DHCP, and VPN.
    • Experience with virtualization technologies (e.g., VMware, Hyper-V).
    • Familiarity with cloud platforms (e.g., AWS, Azure) is a plus.
    • Competence in using monitoring tools (e.g., Nagios, SolarWinds).
  • Problem-Solving: Demonstrated ability to diagnose and resolve complex technical issues quickly and effectively.
  • Communication: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
  • Certifications: Relevant certifications (e.g., CompTIA Network+, Microsoft Certified: Azure Administrator, CCNA) are highly desirable.

Personal Attributes:

  • Analytical Thinking: Strong analytical and critical thinking skills, with a methodical approach to troubleshooting.
  • Customer-Focused: Committed to delivering exceptional customer service and support.
  • Team Player: Ability to work effectively in a team environment, sharing knowledge and supporting colleagues.
  • Adaptability: Flexible and able to adapt to changing technologies and environments.

Working Conditions:

  • Location: On-site/Remote (as per company policy).
  • Hours: Full-time, with occasional on-call duties or after-hours work to address urgent issues.
  • Benefits: Competitive salary, health insurance, retirement plan, and opportunities for professional development.

Application Process:

Interested candidates are invited to submit their resume and cover letter detailing their relevant experience and qualifications. Please include any pertinent certifications and references.
Join our team and be part of a company that values innovation, teamwork, and professional growth!

Department

L2 Engineer Required 5

Location

Pune

Job Type

Full Time

Experience

5 Years

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